Shipping and Delivery

Shipping Policy

Last updated: 09/07/2026

This Shipping Policy governs the processing, shipping, and delivery of orders placed through the DGR GROUP SRLS website, managed by DGR GROUP SRLS.

By placing an order on the website, the customer declares to have read and accepted these terms and conditions.

1. Order Processing

Orders are processed on business days, Monday to Friday, excluding Saturdays, Sundays, and national holidays.

Order processing is subject to:

product availability;
payment verification;
any anti-fraud verification, where necessary.

The Seller reserves the right to contact the customer if further verification is required before shipping.

2. Shipping Times

Estimated delivery times are as follows:

Italy: [1-3 business days]
European Union: [3-7 business days]
Non-EU Countries (if available): [5-15 business days]

The indicated times are purely indicative and may vary due to holidays, periods of high order volume, weather conditions, customs controls, strikes, logistical problems, or other events not attributable to the Seller.

3. Shipping Costs

Shipping costs are automatically calculated during checkout and displayed to the customer before order confirmation.

Any promotions related to free shipping will be clearly indicated on the website.

4. Couriers Used

Shipments are entrusted to national and international couriers selected by DGR GROUP SRLS.

The courier used may vary depending on the destination, order value, or logistical requirements.

5. Shipment Tracking

When available, the customer will receive the shipment tracking code via email.

Tracking will allow monitoring the delivery status directly on the assigned courier's website.

6. Delivery

Deliveries are made to the address indicated by the customer during the purchase process.

It is the customer's responsibility to verify that:

first name and last name are correct;
full address;
street number;
postal code;
phone number;
email;
any useful delivery information.

Any costs arising from incomplete or incorrect data may be charged to the customer.

7. Package Inspection upon Delivery

Upon delivery, the customer is invited to carefully check that:

the packaging is intact;
the package shows no signs of crushing, cuts, openings, or tampering;
the number of packages corresponds to what is indicated by the courier.

If the package shows visible anomalies, it is mandatory to:

accept delivery with a specific reservation, indicating the reason (e.g., "damaged packaging") with an attached photo;
or refuse delivery.

In both cases, it is mandatory to promptly contact Customer Service.

8. Damaged Package or Non-Compliant Product

If the customer receives a damaged, defective, or different product from the one ordered, they must contact us as soon as possible by sending:

order number;
photographs of the packaging;
photographs of the product;
detailed description of the problem.

Email: dgrgroup.market@gmail.com

The Seller will analyze the report and propose the most appropriate solution in compliance with current regulations.

11. Failed Delivery

If the courier is unable to deliver due to reasons attributable to the recipient (repeated absence, incorrect address, refusal of delivery, or failure to collect from the drop-off point), any storage, redelivery, or return costs may be charged to the customer.

12. Lost Shipment

In the event of a suspected lost shipment, the Seller will initiate the necessary investigations with the courier.

If the shipment is confirmed lost, the customer will be entitled, subject to product availability and applicable law, to a replacement of the item or a refund of the amount paid.

13. International Shipments

If the website ships to countries outside the European Union, any customs duties, import taxes, administrative fees, or other costs provided for by the regulations of the destination country will be borne by the customer, unless otherwise indicated.

14. Force Majeure

The Seller shall not be held responsible for shipping delays caused by force majeure events, such as, but not limited to: